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Lifetime Warranty, Repair, and Returns
The manufacturer of PetSafeŽ
products, Radio Systems Corp., provides a Lifetime Warranty on all
parts and a one year warranty on labor. Below is the exact warranty
information provided by the manufacturer:
PetSafeŽ has a Lifetime Warranty on parts and one year on labor.
PetSafeŽ guarantees all parts of this product for life against
manufacturing or parts defects. Misuse or incorrect handling is not
covered. If your unit cannot be repaired, PetSafeŽ may replace it
with new or reconditioned merchandise. PetSafeŽ will not pay for loss
of time, inconvenience, loss of use of your product, or its failure
to work, or any incidental or consequential damages.
There is a nominal labor charge for out of warranty products but all
parts are free during the warranty period. If you have had your
system for more than one year, call customer service at
1-800-732-2677 to determine the labor charge.
Our other products come with a variety of warranty periods and
conditions. Complete warranty information will be included with your
product. If you have any questions about the warranty on any product
we offer, please contact us
In addition, we at Pet-Borders.com, provide you with a
money back guarantee. If you are dissatisfied with any product for
any reason, you may return it within 60 days for a full refund of
the purchase price. Items displaying excessive wear are not eligible
for a refund. Wire that has been removed from the spool and/or
placed in the ground and flags that are rusted or have been used are
examples of items displaying excessive wear. In addition, if your
order was shipped free of charge, you may be responsible for the
shipping charges. This will apply only to orders where a customer
"changed their mind" or if cancellation of an order takes place
after the order has shipped.
If you need to return an item for credit or exchange, send it to:
Pet-Borders
2757 Lost Lakes Drive
Powder Springs, GA 30127
Include your original invoice with your return and a letter
explaining the reason for your return. Ship via UPS or US Mail
Return Receipt Requested. To receive credit, the items you return
must have been purchased directly from us and be returned in the
original packaging if any. If an item was not purchased within the
past 60 days, the following re-stocking fees will apply:
|
Days Since Purchase |
Restocking Fee |
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0-60 |
No Restocking Fee |
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61-90 |
20% Restocking Fee |
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91-120 |
30% Restocking Fee |
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121-150 |
40% Restocking Fee |
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151-180 |
50% Restocking Fee |
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180+ |
No refund Available |
Upon receipt of the
merchandise, we will issue a credit to your credit card.
Should you have any questions about our warranties or guarantees,
please contact us.
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